1.1. This Privacy & Cookie Policy (‘Policy’) has been prepared by Phonaudio Electronics Limited, a company registered in England & Wales at the Cardiff office of Companies House under Company Registration Number 09591736 of registered office 1650 Arlington Business Park, Theale, Reading, Berkshire, United Kingdom, RG7 4SA (‘Phonaudio’, ‘we’, ‘our’).

1.2. This Policy applies to this website and all other websites and sub-domains by Phonaudio (‘website’, ‘site’), and all products and services offered by Phonaudio.

1.3. Phonaudio is committed to ensuring that your privacy is protected.


This Policy governs the manner in which Phonaudio collects, uses, maintains and discloses information collected from users (each, a "User") of the website.

This Policy applies to the website and all products and services offered by Phonaudio.


Without limitation, any of the following data may be collected by the website from time to time:

3.1. name;

3.2. date of birth;

3.3. gender;

3.4. job title;

3.5. profession;

3.6. contact information such as email addresses and telephone numbers;

3.7. demographic information such as post code, preferences and interests;

3.8. financial information such as credit / debit card numbers;

3.9. IP address (automatically collected);

3.10. web browser type and version (automatically collected);

3.11. operating system (automatically collected); and,

3.12. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected).


4.1. We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users:

4.1.1. visit our site;

4.1.2. register on the site;

4.1.3. place an order;

4.1.4. fill out a form;

4.1.5. respond to a survey;

4.1.6. subscribe to the newsletter; and,

4.1.7. in connection with other activities, services, features or resources we make available on our site.

4.2. Users may be asked for, as appropriate, name, e-mail address, mailing address and phone number. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

4.3. Phonaudio does not store any financial information. Phonaudio processes your payment through a third party company, Strip. In order to complete your transaction you agree and consent to the transfer and storage of your financial information, your name, address, and other relevant information with Strip.


We may collect non-personal identification information about Users whenever they interact with our site. Non-personal identification information may include the browser name; the type of computer; and technical information about Users; means of connection to our site, such as the operating system and the Internet service provider utilised; and, other similar information.


Our Site may use "cookies" to enhance the User experience. The User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

7. How we use collected information

7.1. Phonaudio collects and uses Users’ personal information for the following purposes:

  • To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalise the user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our site.
  • To improve our site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions: We may use the information Users provide about themselves when placing an order to process that order. We do not share this information with outside parties, except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature.
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails.

7.2. The e-mail address provided by Users for order processing will only be used to send Users information and updates pertaining to their order, if any. It may also be used to respond to their enquiries, and/or other requests or questions.

7.3. If a User decides to opt-in to our mailing list, they will receive e-mails that may include company news, updates, related product or service information, and so on If at any time the User would like to unsubscribe from receiving such e-mails, they should follow the unsubscribe instructions at the bottom of each e-mail or contact us via our site.


8.1. We adopt appropriate data collection, storage and processing practices, and security measures, to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

8.2. All data, including sensitive and private data, is exchanged between the site and its Users over a SSL secured communication channel and is encrypted and protected with digital signatures.


9.1. We do not sell, trade, or rent Users’ personal information to others.

9.2. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

9.3. We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.


10.1. Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible or liable for your experiences with such websites linked to or from our site.

10.2. In addition, these linked sites or services, including their content and own links, may be constantly changing, and will have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website's own terms and policies.


Phonaudio has the discretion to update this Policy at any time. When we do, we will post a prominent notification on our site, and send you an e-mail. We encourage Users to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this Policy periodically.


12.1. Phonaudio may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Phonaudio. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

12.2. In the event that any Data submitted by Users is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.


You have the right to ask for a copy of any of your personal data held by Phonaudio (where such data is held) on payment of a small fee which will not exceed the sum of FIFTY POUNDS (£50.00).


By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this Policy, please do not use our site. Your continued use of the site following the posting of changes to this Policy will be deemed your acceptance of those changes.


If you have any questions about this Policy, this site, or your dealings with this site, please contact us at:
Phonaudio Electronics Limited
1650 Arlington Business Park
RG7 4SA,
United Kingdom.